Rose Buddies Childcare opening times are 7am to 7pm. Parents are advised of our opening and closing times during the show around and an initial parent visit / home visit and settling in, either of which will take place before they register their child and, in their terms, and conditions which are signed by the parent. All parents will select a set session time upon registration and must ensure they collect their child within these times.

If a child is not collected at the contractually agreed time the Class Teacher / Manager will phone the parent to check if there are any problems.

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If a child is collected late the parent will be charged a ‘Late Collection Charge’ (see terms and conditions). The Owner keeps a record of late collections.

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A child’s place will be reviewed if late collections continue.

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If the Nursery Manager cannot contact the child’s parent/carer they will call the child’s Emergency Contacts, which are provided by the parent/carer on the child’s Emergency Contact list when they register with the nursery. If a parent is unable to provide emergency contacts they must state this is a letter and acknowledge that they are expected to answer and return calls promptly.

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If a child remains uncollected after one hour and the Manager cannot contact the child’s parent/carer or any other emergency contacts, Social Services will be contacted to collect the child. Social Services - 01375 652802 or 01375 652634.

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Two members of qualified staff will stay with the child until they are collected by either the parents/carer or a Social Services worker.

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The Social Services Team will aim to find the parent or a relative. If they are unable to do so the child will become looked after by the Local Authority.

If social services are informed and collect a child from our care, a full written report of the incident will be recorded on the child’s file and OFSTED will be informed.

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OFSTED National Business Unit

3rd Floor

Royal Exchange Buildings

St. Ann’s Square

Manchester

M2 7LA

Tel: 0300 123 1231

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